All small parcels/packages that are sold to an address within the 50 states of America have the shipping costs included in the price. The only exclusion to this is for anyone who purchases an item that designates "Freight Shipping."
Freight shipping requires that the item is transported with a semi due to the size and/or weight. Typically we have included the general freight charges in the price. HOWEVER, there may be additional charges if the purchaser needs to use the lift gait OR additional fees outside of the freight haul are incurred.
We are no longer offering international shipping.
U.S. Territories are areas overseen by the U.S. government. However, they have not be given 'state' status nor representation within the governing bodies.
International- All addresses outside of the 50 U.S. borders and territories.
LTL- Less than a load freight. A semi is used to deliver an item that does not take up the entire trailer. There are additional fees for delaying the driver beyond the designated offload period (generally 2 hours). In addition, a customer may incur additional charges from using the lift gait.
The lift gait is a hydraulic gate on the back of the semi trailer that brings freight down to the ground level. This is important for heavy loads than can't be transferred to a pickup truck or down to the ground safely. Moreover, the lift gait is important for anyone who does not have access to a docking bay for offloading.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. HOWEVER, SOME ITEMS ARE NONREFUNDABLE AND CANNOT BE RETURNED. THESE ITEMS ARE IDENTIFIED ON THE PRODUCT PAGE IN THE DESCRIPTION. CONSEQUENTLY, WE WILL NOT ACCEPT RETURNS OR PROCESS REFUNDS ON THOSE ITEMS.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as custom body armor, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Custom Body Armor
Products that have been used or damaged.
Downloadable software products
Some health and personal care items
Pet products outside of the original packaging. No hair on the products or smell of an animal.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
Book with obvious signs of use: CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Some products have a 15-20% restocking fee. Tactical and body armor.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your NON-FREIGHT item to: 1105 East Blaine Street, Springfield, Missouri US 65803. PLEASE DO NOT SEND YOUR PRODUCT DIRECTLY TO THE MANUFACTURER WITHIN THE FIRST 30 DAYS.
If the item was marked as a gift when purchased and shipped directly to you, the original purchaser will receive the refund.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your NON-FREIGHT product to: 1105 East Blaine Street, Springfield, Missouri US 65803
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING TIME FRAME FROM PURCHASED ITEMS:
Most orders generally ship within 24-48 hours, except during the holidays.
**Exception: Unless it is a made to order item which will be clearly defined on the product page.. (Example: Body Armor and floor mats)